State Farm® Insurance Agent Justin Phillips

"I had a wonderful experience working with Duane. Duane was always quick to answer any questions I had. He made the switch over process quick and easy. I now have better coverage at a better rate. He even took the extra time to follow up later to make sure I was happy with everything. Highly recommend working with Duane."

"Justin Phillips is a great insurance agent to go through! He has answered every one of my questions I have ever had. He has made up every quote I have asked him to in a pretty quick manner and is always great on getting back to me or leaving a voicemail or email to let me know any information he may have for you. All in all, I have had a great, positive experience with state farm and Justin Phillips and will continue to use him as my insurance agent for as long as I can!"

"Just wanted to share what a great experience I had dealing with Duane Alexander at Justin Phillips State Farm. He was kind, patient and very helpful with our insurance needs. He addressed and broke down each avenue of all the coverages we were interested in so we could really evaluate the options. Justin is fortunate to have him!"

"Tranferring State Farm from Georgia to Justin Phillips has been a nightmare. Georgia office says Justin's office didn't handle state-to-state transfer properly and Justin's office says they did. BUT, as customer, I am still getting billed from Georgia and Justin's office not answering the phone. QUESTION: Why is it my responsibility to reconcile communications between two State Farm offices???"

"This review is in no way to tear up State Farm Insurance as a whole. State Farm is a great insurance company. However this particular branch is the most unprofessional branch I have ever worked with and I say that in all sincerity. The staff doesn’t know how things work. I recently moved from Wisconsin and needed to get my insurance switched over. They told me it would take 21 days after I called 3 times to find out status since my account was charged for WI insurance and showed online that I had 2 policies. They told me it would take 21 days. Day 23 I had to call corporate office because nothing happened and this office didn’t seem to know what it took to transfer policies. Corporate was able to handle situation immediately. They sent me a form with no context and a post-it note to sign form. I didn’t sign and weeks later got a note that stated that since I didn’t complete the form that they were changing my policy. I reached out twice and never got a response. Never have had any communication with Justin himself. I highly recommended that you find a different brach in Indiana to get insurance. Don’t get it here."

"*might have to edit or add another review as time goes on but I'm reviewing my first impression of this branch* I sent in to get a quote, because I had been with Allstate for 12 years, and I definitely felt like they were overcharging. Twenty minutes later, Malachi called and said he had to let me know how much they could save me. I couldn't believe it. Over half of my current monthy cost, more than a grand a year, just in savings, for the exact policy I was on (auto and renters). I told him I would switch TODAY. He was very friendly and knowledgeable, emailed me every document I needed, and got me a new policy all within 20 minutes on the phone. I didn't even have to go in. He was also unsure of the billing situation and called back to make sure I understood what was happening. I was with Allstate for a long time but I am beyond excited to be with State Farm now. Saving me money, and being upfront and honest, I'm impressed already. Thank you guys for getting me on your team!!"

"This review is in no way to tear up State Farm Insurance as a whole. State Farm is a great insurance company. However this particular branch is the most unprofessional branch I have ever worked with and I say that in all sincerity. The staff was incredibly rude and disrespectful to me as a person and wouldn’t help me in any way I asked. I recently moved to Pennsylvania and I needed to get my insurance switched over to PA insurance so I can drive legally on the roads. The staff would not release my information to the PA branch. They refused to work with me and treated me like I wasn’t even a customer of theirs. It got to the point where I had to have the PA branch call them and fight to get my information transferred over to PA. This is absolutely uncalled for and very unprofessional in the workplace. I highly recommended that you find a different brach in Indiana to get insurance. Don’t get it here."